Refund & Return Policy

We want you to feel comfortable and confident when shopping at HIPWAVECREW, that’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.

Cancellation Policy
All items will be sent into production 120 minutes after we receive the payment. Therefore, any cancellations after that time will incur a 20% material and processing fee.
 
Return & Exchange Instructions
1. Items returned without authorization will not be accepted.
2. The time frame for return & exchange must not exceed 30 days from when the original order was received.
3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
4. When returning items, customers must return with trackable tracking. Returns with no tracking will not be processed.
5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
 
Note:
1.Return address isn't the address on your package, so please contact our customer service firstly and get a return authorized.
2. Return and reship cost is on the buyer.
3.Although you may have enjoyed free or undervalued shipping, the original shipping fee is non-refundable. Postage cost will be deducted if it was a free shipping order.
4.Once the product is delivered and the order transaction is completed, if there are any after-sales problems with the order, the customs insurance will not be refunded.
 
HIPWAVECREW will resend a new product under the following circumstances.
1. Customer received the wrong item.
2. The item is broken, defective. (customers must contact Hipwavecrew customer service within 24 hours of receiving their order.)
 
Refunds
Refund & Exchange will be processed within 7 working days once get the return package. The refund will be issued to your original payment account.
 
Please Note:
The standard shipping rate before the discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.